Paul Campbell

On Our Recent Downtime

On my recent post about our current job openings, I linked to our status page which showed our near-100% uptime for the past 6 months. We had just weathered a bit of downtime due to a big sale.

The universe sent us another tricky situation this week, causing about an hour of spotty performance during a surge sale that, as it turned out, we should have been able to handle.

I’d like to talk a little bit about these recent downtime events, what caused them, and what we’re doing to prevent this kind of thing in the future.

A Bit of Background

The vast majority of the time, Tito isn’t an inordinately busy application. We serve several thousand organisers who sell a few thousand tickets every day. The problems occur when an event goes on sale at a given time, and lots of people hit the site at once.

This makes it hard to manage: unless we’re in direct contact with the organiser, we can’t anticipate one of these “spikes”, so we have to plan that they could happen at any given time.

Way back in the early days, we hadn’t done any load-testing, and there were a number of significant failures to handle what we would now consider moderate load. We knew we needed to do something, so we took the following steps:

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Maria Keenan

A Highly Creative Event Round-Up

Creativity is allowing yourself to make mistakes. Art is knowing which ones to keep. - Scott Adams

This week on Tito, I wanted to dig into some of the events that our customers curate that focus on showcasing creativity in different forms.

By definition, entrepreneurs have to do something new every time and, to show how those efforts manifest, here are three shining examples:

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Maria Keenan

Inspiring Women in Tech, Their Resumés and What You Can Learn From Them

It’s annoying when people use superlatives to make what they write sound better. In fact, it's the worst.

I don’t want to talk about today’s Most Successful Women for this. To me, it’s borderline impossible to come up with a comprehensive metric for what constitutes success; it’s just too subjective.

I For One Welcome Our Corporate Overlords

I could have broken down the rise to fame of Sheryl Sandberg, Susan Wojcicki and Safra Catz, but the internet has already done that for me many times over.

Only 6.4% of Fortune 500 CEOs are women, and that's on my mind, but the natural instinct to jump to the leaders whose professional careers revolve around CEO, IBM, HP, and other capital letters is overdone. I wanted something more relatable.

Below you’ll find the professional and personal experiences of three, perhaps less well-known, inspiring women in tech.

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Maria Keenan

Christmas Event Round-Up - Too Soon?

I was buying food for dinner yesterday when I saw a Jack-o'-lantern helium balloon stuck to the shop ceiling, over a Christmas tree.

It takes a few months at least to prepare an event. For example, someone might start planning an event for Valentine's Day around November.

And, even though I'm feeling cynical writing this and drinking out of a coffee cup adorned with presents and stupid looking, caffeinated elves in November, some of our wonderful customers have started in earnest on their Christmas events, and I felt implored to show them to you.

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Maria Keenan

The Importance of Well-Designed Events

 But different doesn't necessarily mean better. Being different is more memorable, but you need to be positively remembered for standing out from the crowd.  - H. von Restorff

If we hear a piece of information, three days later we'll remember 10% of it. If there's a picture associated with it, we'll remember 65%.

I'm not individual in having an appreciation for nice-looking things. Nor am I special for wanting to know about the different ways that the things we see affect us, so I thought this conversation would be of interest.

I spoke with Dan Porter, co-founder of Scriberia, after I saw their animation in commemoration of the 1916 Rising.

You might be familiar with this piece of history, or you might not, but this fascinating style of relaying information has many more uses. Meaning, chances are, something of Scriberia's will also resonate with you.

After seeing the fruits of his labour in action, I chose to have a call with Dan to see how his business has worked with live events specifically, and why people keep coming back to his team.

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Paul Campbell

Do You Want to Build a Webapp?

In 2015, I wrote a blog post for AWS Startups about how we use a multi-az setup on Amazon to build in redundancy for every component in the Tito stack.

Two and a half years later, our infrastructure reliability has an excellent track-record. We even have a team of three in sales and marketing. There’s still one place where we need more hands: our engineering team.

In an effort to improve our bus factor, we’re looking for a developer and a designer to join our small team.

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Maria Keenan

There's No Such Thing As a Free Event Round-Up

I always thought the phrase "there's no such thing as a free lunch" came off as unappreciative.

I understand the sentiment that you'll always have to give to get, but I also understand that sometimes I'd be happier if I just took a step back and appreciated the sandwich.

This week, I wanted to share some of the quality events that our customers are facilitating that, without compromise, are free.

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