{"version":"https://jsonfeed.org/version/1","title":"Tito Blog","home_page_url":"https://diva.pub/","feed_url":"/posts.json","icon":"https://uploads-cdn.vi.to/aa47f38e860440c1e4e9f88e2e3fd602.png","next_page":"https://diva.pub/posts.json?page=3","prev_page":"https://diva.pub/posts.json?page=1","items":[{"id":"https://diva.pub/posts/product-managing-house-renovation","title":"Product managing my house renovation","content_html":"\u003cp\u003eIn May, after five months of back and forth with builders, electricians, plumbers, fitters and decorators, our new house was finally ready to move into. \u003c/p\u003e\n\n\u003cp\u003eAnd now that the dust has settled (and been thoroughly vacuumed), I’m ready to share some parallels I noticed between project managing a house renovation, and product managing our apps.\u003c/p\u003e\n\n\u003ch3\u003eIt’s hard not having the skills or expertise yourself\u003c/h3\u003e\n\n\u003cp\u003eI had a pretty clear vision for our home, but none of the requisite skills to pull it off. Honestly, I get a bit nervous at the idea of even putting a picture up by myself! Overseeing a house renovation without having expertise in any of the trades involved is intimidating, but it’s not so different from project managing the development of an app as a non-engineer. You can educate yourself about the technicalities as much as possible to identify what questions to ask, and help you to make informed decisions, but ultimately you need to rely on the professionals and trust their insight and judgement. They are the experts in their field, and have the experience and knowledge to let you know whether some aspects of your vision just may not be feasible or appropriate. Which reminds me…\u003c/p\u003e\n\n\u003ch3\u003eStrong vision is key\u003c/h3\u003e\n\n\u003cp\u003eGood luck managing any project (house, software or otherwise) without some kind of vision. The vision helps you plan, and the plan helps you execute. The simplest way I’ve come to think of distilling a vision is to figure out what specific problem we’re trying to solve, whether that’s how to make a living room feel cosy, or how to allow event organisers to sell add-ons to tickets. Knowing what problem you’re trying to solve helps you identify and capture all the relevant requirements and constraints, and from there you can make a plan for delivery. Even once you have a plan in place though, it’s ultimately the vision that keeps you focused, aids in decision making, and helps you navigate obstacles as they arise. Speaking of which…\u003c/p\u003e\n\n\u003ch3\u003eYou need to be ready to compromise and pivot\u003c/h3\u003e\n\n\u003cp\u003eWhen I was initially planning my house renovation, I wanted to pull down the existing conservatory and extend the kitchen. The architect advised us that a project of this scale would cost tens of thousands of pounds and potentially take up to 9 months from start to finish. This was money and time we didn’t really have. So we pivoted. We knocked through from the living room to the kitchen instead, which gave us the open space we had identified that we wanted in our vision, while being much cheaper and only taking a few weeks. There were lots of smaller changes and compromises we made as we went along, and this is true of product management as well. As a team, we often need to pivot in response to user feedback or technical constraints. We sometimes compromise on scope for a particular phase of a project based on how much resource we have at that moment. It’s a constant balancing act to adapt gracefully to changing circumstances while finding solutions that align with our stated vision.\u003c/p\u003e\n\n\u003cp\u003eThere are many more parallels I could draw: the importance of managing timelines, budgets, and expectations; cross-functional collaboration and coordinating different departments to reduce bottlenecks; user testing and quality assurance; you get the idea…\u003c/p\u003e\n\n\u003cp\u003eAs with our products, our house isn’t “done”, nor will it ever be. Now we’re living in it, we’ll continue to iterate, and to identify areas we want to improve or even change. That’s part of the fun and what keeps things interesting and never stagnating. With that said, the pace has slowed considerably on the house front for now. I definitely don’t miss the intensity of managing a house renovation project on top of my regular Tito work, and I’m glad to be getting back to focusing on what I’m (hopefully) best at!\u003c/p\u003e\n","date_published":"2024-07-09T20:13:00Z"},{"id":"https://diva.pub/posts/tito-changelog-q2-2024","title":"Tito Changelog: April to June 2024","content_html":"\u003cp\u003eThe main highlight from this quarter is our new beta \u003ca href=\"https://blog.tito.io/posts/new-feature-activity-groups\" target=\"_parent\"\u003eActivity Groups\u003c/a\u003e feature, which is perfect for allowing attendees to select from different workshops and other options included with their ticket. This is an often-requested feature and we\u0026#39;re over the moon to have finally built it!\u003c/p\u003e\n\n\u003cp\u003eWe\u0026#39;ve also made it so that calendar invitations now get accepted automatically, and we\u0026#39;ve made a slew of usability and accessibility improvements.\u003c/p\u003e\n\n\u003cp\u003eFor a full list of what we\u0026#39;ve shipped over the last 3 months, read on…\u003c/p\u003e\n\n\u003ch2\u003eApril\u003c/h2\u003e\n\n\u003ch3\u003eDashboard\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eFix for serving apple-developer-merchantid-domain-association for Stripe connections\u003c/li\u003e\n\u003cli\u003eFix Google calendar integration\u003c/li\u003e\n\u003cli\u003eUpdate humans.txt\u003c/li\u003e\n\u003cli\u003eDisplay a validation error instead of failing silently if someone enters a donation amount with a currency symbol or comma as a decimal separator\u003c/li\u003e\n\u003cli\u003eUpdate French translations\u003c/li\u003e\n\u003cli\u003eDon\u0026#39;t make 3rd party email field mandatory in Data Protection settings\u003c/li\u003e\n\u003cli\u003eFix CSS for account timeline\u003c/li\u003e\n\u003cli\u003eIntroduce Option kind of activity in preparation for activity groups feature\u003c/li\u003e\n\u003cli\u003eLet organisers give people a list of optional activities to choose from using activity groups\u003c/li\u003e\n\u003cli\u003eCope with multiple activities per ticket in export\u003c/li\u003e\n\u003cli\u003eDon\u0026#39;t hide questions on edit attendee form when the activity groups feature is not enabled\u003c/li\u003e\n\u003cli\u003eIf an option activity has chosen tickets already display warning if changing kind to automatic and block if changing to internal\u003c/li\u003e\n\u003cli\u003eHook up activity counters to take activities chosen from activity groups into account\u003c/li\u003e\n\u003cli\u003eCheckout UI improvements\u003c/li\u003e\n\u003cli\u003eFix release title font size bug\u003c/li\u003e\n\u003cli\u003eStyle activity groups in Checkout UI\u003c/li\u003e\n\u003cli\u003eMake sure attached optional activities are preselected when opening the edit activity group form\u003c/li\u003e\n\u003cli\u003eEnsure payment instructions appear below the payment instruction heading in invoice\u003c/li\u003e\n\u003cli\u003eLet organisers set a default question order\u003c/li\u003e\n\u003cli\u003eReplace Boaty McBoatface placeholder name with Jane Smyth (it wasn\u0026#39;t going to stay topical forever!)\u003c/li\u003e\n\u003cli\u003eImprove check-in app instructions\u003c/li\u003e\n\u003cli\u003eFix payment type for invoice orders\u003c/li\u003e\n\u003cli\u003eUpgrades shouldn\u0026#39;t disappear from the list if you change the locale of your event\u003c/li\u003e\n\u003cli\u003eAdd chosen activities to calendars\u003c/li\u003e\n\u003cli\u003e24-hour clock for German locale\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eMay\u003c/h2\u003e\n\n\u003ch3\u003eDashboard\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eFix date range in Slovak locale\u003c/li\u003e\n\u003cli\u003eDon\u0026#39;t fall over if the subject of a message is nil\u003c/li\u003e\n\u003cli\u003eThe reassign ticket button should have type \u0026#39;button\u0026#39;, otherwise the form is submitted when enter key is pressed\u003c/li\u003e\n\u003cli\u003eFix building the dashboard image on CI\u003c/li\u003e\n\u003cli\u003eRemove the \u003ccode\u003eregistration.started\u003c/code\u003e webhook and update API docs\u003c/li\u003e\n\u003cli\u003eMove the integration tests to system tests\u003c/li\u003e\n\u003cli\u003eAllow the system tests to be run locally using a remote selenium image\u003c/li\u003e\n\u003cli\u003eEnsure validation errors display on globalized textarea fields\u003c/li\u003e\n\u003cli\u003eRemove ability to go live from Settings \u0026gt; Basics section and ensure consistent behaviour when going live via Go Live page and via API request\u003c/li\u003e\n\u003cli\u003eDate fixes for Irish locale\u003c/li\u003e\n\u003cli\u003ePass order metadata to Stripe\u003c/li\u003e\n\u003cli\u003eMake sure \u003ccode\u003eevent_title\u003c/code\u003e variable is available in message subject\u003c/li\u003e\n\u003cli\u003eLet organisers attach questions to optional activities\u003c/li\u003e\n\u003cli\u003eLet organisers set a custom Invoice Label setting in Settings \u0026gt; Invoicing\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eJune\u003c/h2\u003e\n\n\u003ch3\u003eDashboard\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eAdd close button to the modal for joining a waiting list\u003c/li\u003e\n\u003cli\u003eThe event timeline uses the incorrect host name when linking to event homepages\u003c/li\u003e\n\u003cli\u003eCheckout accessibility audit\n\n\u003cul\u003e\n\u003cli\u003eSet page titles for all pages\u003c/li\u003e\n\u003cli\u003eSet the lang attribute on the html element to either en or the event locale requested\u003c/li\u003e\n\u003cli\u003eAllow zooming on mobile\u003c/li\u003e\n\u003cli\u003eFix the heading levels throughout checkout to be consistent and ordered\u003c/li\u003e\n\u003cli\u003eEnsure the password required field has an associated label and fix the button styling\u003c/li\u003e\n\u003cli\u003eAdd alt text for the google map and ticket qr code\u003c/li\u003e\n\u003cli\u003eAdjust the colours to use accessible colours from our colour palette\u003c/li\u003e\n\u003cli\u003eAdjust the widget grey on the widget so that links on headings pass colour contrast checks\u003c/li\u003e\n\u003cli\u003eUpdate the accessibility statement date on the design guide\u003c/li\u003e\n\u003cli\u003eBold the organiser terms link in the data consent statement to pass link contrast accessibility checks\u003c/li\u003e\n\u003cli\u003eFix the question field ids so they are attached to the labels correctly\u003c/li\u003e\n\u003cli\u003eSet the role correctly for the widget modal\u003c/li\u003e\n\u003cli\u003eAdd missing discernible text for the close cross on the modal\u003c/li\u003e\n\u003cli\u003eFix landmarks throughout the widget\u003c/li\u003e\n\u003cli\u003eAdd discernible text for screen readers for the sharing links\u003c/li\u003e\n\u003cli\u003eAdd discernible text for screen readers for the decrease and increase quantity buttons\u003c/li\u003e\n\u003cli\u003eMissing alt text on event images on event homepage\u003c/li\u003e\n\u003cli\u003eEnsure colour contrast passes for sold out releases on event homepage\u003c/li\u003e\n\u003cli\u003eEnsure colour contrast passes for expired releases on event homepage\u003c/li\u003e\n\u003cli\u003eUse the correct green for the discount code submit button.\u003c/li\u003e\n\u003cli\u003eRemove $clrs-grey and $clrs-green as they aren\u0026#39;t required anymore.\u003c/li\u003e\n\u003c/ul\u003e\u003c/li\u003e\n\u003cli\u003eAdd date filters to account tickets plus export so it can be exported in batches if a particular account has a large number of tickets\u003c/li\u003e\n\u003cli\u003eRemove the escape key shortcut for closing the widget without warning\u003c/li\u003e\n\u003cli\u003eAuto-add calendar invitations in ticket emails\u003c/li\u003e\n\u003cli\u003eAdd disclosure triangles to activity groups\u003c/li\u003e\n\u003cli\u003eMark unanswered required questions in red and jump to top to show error message\u003c/li\u003e\n\u003cli\u003eEnsure we give an error message when the incorrect association parameter is given via the API\u003c/li\u003e\n\u003cli\u003eTidy up how we organise error classes in Tito and respond to them\u003c/li\u003e\n\u003cli\u003eTicket screen tidy\u003c/li\u003e\n\u003cli\u003eFix close button layout bug\u003c/li\u003e\n\u003cli\u003eUpdate Notes from the organiser to be sentence case not title case to match the rest of the UI\u003c/li\u003e\n\u003cli\u003eRedeemed RSVP fix\u003c/li\u003e\n\u003cli\u003eFix Incorrect interpolation key in Czech translation for \u003ccode\u003ecustom_receipt_label_number\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003eShow Italian checkout fields in webhooks\u003c/li\u003e\n\u003cli\u003eAdd a \u003ccode\u003ecustom\u003c/code\u003e label to custom exports\u003c/li\u003e\n\u003c/ul\u003e\n","date_published":"2024-07-01T09:47:00Z"},{"id":"https://diva.pub/posts/invites-auto-added-to-calendar","title":"Invites now automatically added to attendee's calendars","content_html":"\u003cp\u003eHere's a small but mighty quality-of-life improvement to make sure attendees don't miss the calendar file.\u003c/p\u003e\u003cp\u003eNow, where available, the ICS file will be automatically added to your attendees' calendars without any action needed from them. \u003c/p\u003e\u003cp\u003eEvent details including time, date, and location will instantly appear in their calendar app.\u003c/p\u003e\u003cp\u003eIt's a time saver for your attendees, and also helps keep your event front of mind. Just another way we're trying to help simplify the event management process for organisers and attendees.\u003c/p\u003e\u003cp\u003eFor free events in particular, we hope this change will promote better attendance rates and reduce the risk of last-minute confusion or missed events.\u003c/p\u003e\u003cp\u003eTo learn more about this feature and how it works, check out our \u003ca target=\"_new\" rel=\"noopener\" href=\"https://help.tito.io/en/articles/9744485-how-can-attendees-add-the-event-to-their-calendar\"\u003edocumentation\u003c/a\u003e.\u003c/p\u003e","date_published":"2024-06-06T12:32:00Z"},{"id":"https://diva.pub/posts/rtfm-vs-learning-by-doing","title":"RTFM vs Learning by Doing","content_html":"\u003cp\u003eI often write help articles for our apps but, even as I’m doing it, I hope most users won’t need to refer to them. \u003c/p\u003e\n\n\u003cp\u003eThe goal is for our software to be intuitive enough that you can easily figure it out as you go, without needing any experience or specialist knowledge. \u003c/p\u003e\n\n\u003cp\u003eIn my mind, documentation is just there as a backup if you get really stuck.\u003c/p\u003e\n\n\u003cp\u003eOf course, everyone learns differently. Some people don’t like to dive headfirst into things like I do, instead preferring to RTFM (read the effin\u0026#39; manual) ahead of time. I’ve always been far too impatient to do that, but a recent experiences has made me rethink my approach.\u003c/p\u003e\n\n\u003cp\u003eI’ve been a casual user of design software \u003ca href=\"https://www.figma.com/\" target=\"_parent\"\u003eFigma\u003c/a\u003e for a few years at this point, after first having been exposed to it while amazing designer \u003ca href=\"https://multitudes.coop/about/\" target=\"_parent\"\u003eDebs Durojaiye\u003c/a\u003e was contracting with us. But, rather than do any research into how Figma worked, or ask Debs about her workflow, I just sort of looked at the resulting designs and reverse-engineered how I thought they might have been put together by clicking around the UI and experimenting with features; ✨vibes-led learning✨, if you will.\u003c/p\u003e\n\n\u003cp\u003eNeedless to say, I picked up some bad habits early on. Sure, I could cobble together a mockup, but my approach was hardly optimal or efficient. The thing is, I didn’t realise this. There were times I even internally rolled my eyes at the fact that certain things were so “awkward” in Figma. It wasn’t until a couple of months ago, when I needed to look up how to do a very specific thing, that I decided to sit down and actually watch a Figma tutorial (\u003ca href=\"https://www.uxtoast.com/ui-design/figma-get-started\" target=\"_parent\"\u003ethis one\u003c/a\u003e, to be precise), and I was shocked by how little I actually understood about how the app worked. My learning by doing approach hadn’t worked this time. But why?\u003c/p\u003e\n\n\u003cp\u003eWhat I’ve realised is that learning by doing works well when you already kind of \u003cem\u003eknow\u003c/em\u003e what you’re doing. When I first started using \u003ca href=\"https://www.notion.so/product\" target=\"_parent\"\u003eNotion\u003c/a\u003e, the learning curve wasn’t too steep because I was already really familiar with word-processing software. It wasn’t until I got more into using their database features that I needed to refer to documentation, because this was outside of my area of familiarity. The mistake I made with Figma was not realising how much of a novice I really was. I’m not a designer, and I don’t have a ton of experience using programmes like Photoshop or Sketch, so a lot of the conventions and terminology were unfamiliar to me.\u003c/p\u003e\n\n\u003cp\u003eWithin just a couple of tutorials, I discovered basic but powerful features, capabilities and shortcuts I didn’t realise Figma had, because I didn’t know what I was looking for. Figma’s UI makes use of a lot of graphical elements like icons, some of which I’d worked out along the way, but the rest of which my mind sort of blurred out as being irrelevant to my needs, when in fact they are really helpful! It started to dawn on me how much time I’d probably wasted by not stopping to RTFM first.\u003c/p\u003e\n","date_published":"2024-06-04T15:11:00Z"},{"id":"https://diva.pub/posts/custom-invoice-label","title":"Set a custom invoice label","content_html":"\u003cp\u003eIt's been requested many times by organisers to be able to override the default \"Receipt\" title. \u003c/p\u003e\u003cp\u003eNow you can rename it Invoice, Statement, or whatever else you like.\u003c/p\u003e\u003cp\u003eThis is particularly useful if the authorities in your region have specific legal or accounting requirements around invoice labelling. \u003c/p\u003e\u003cp\u003eWe hope this change will make it easier for organisers to comply with local laws and make financial reporting smoother for both organisers and attendees.\u003c/p\u003e\u003cp\u003eRead the instructions in our \u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://help.tito.io/en/articles/9744002-can-i-set-a-custom-title-on-the-receipt\"\u003edocumentation\u003c/a\u003e.\u003c/p\u003e","date_published":"2024-05-30T11:39:00Z"},{"id":"https://diva.pub/posts/metadata-and-stripe","title":"Metadata and Stripe","content_html":"\u003cp\u003eDid you know you can store metadata with each order on Tito? There are a few different ways of doing that:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e  Type it in manually in our UI\u003c/li\u003e\n\u003cli\u003e  Pass it in as an attribute in the \u003ca href=\"https://ti.to/docs/api/widget#tito-widget-v2-prefill-data\" target=\"_parent\"\u003ewidget markup\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e  Using \u003ca href=\"https://ti.to/docs/api/admin/3.1#version-3-1\" target=\"_parent\"\u003eour API\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e  Automatically include URL parameters\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThat last approach is the one I want to talk about here.\u003c/p\u003e\n\n\u003ch2\u003eUTM parameters on the hosted event homepage\u003c/h2\u003e\n\n\u003cp\u003eWe can capture \u003ca href=\"https://en.wikipedia.org/wiki/UTM_parameters\" target=\"_parent\"\u003eUTM parameters\u003c/a\u003e for you. Go to the event homepage settings and enable metadata:\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://images.vi.to/_LKn-JetsfLmHK0SrSXQ4vDOHvyhqV1x_nR5xxrvydo/rs:fit:1200:1200/aHR0cHM6Ly91cGxv/YWRzLWNkbi52aS50/by83ZDY4NDcwNzZk/Y2Y2NGYwZmY0NWE4/MDg0NzA3MTI3Yi5w/bmc.png\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003cp\u003eAny of those parameters are then automatically passed to the order. For example:\u003c/p\u003e\n\n\u003cpre\u003e\u003ccode\u003ehttps://ti.to/{account}/{event}?utm_source=blog\n\u003c/code\u003e\u003c/pre\u003e\n\n\u003ch2\u003eWidget\u003c/h2\u003e\n\n\u003cp\u003eYou get more control with the widget and can capture any parameter you want. For UTM, for example:\u003c/p\u003e\n\n\u003cpre\u003e\u003ccode\u003e\u0026lt;tito-widget\n  event=\u0026quot;{account}/{event}\u0026quot;\n  save-metadata-parameters=\u0026quot;utm_*\u0026quot;\n  \u0026gt;\u0026lt;/tito-widget\u0026gt;\n\u003c/code\u003e\u003c/pre\u003e\n\n\u003cp\u003eYou an use a wildcard or a comma separated list of parameters, e.g. \u003ccode\u003e\u0026quot;affiliateId,campaignId\u0026quot;\u003c/code\u003e.\u003c/p\u003e\n\n\u003cp\u003eRead more in our \u003ca href=\"https://ti.to/docs/api/widget/#tito-widget-v2\" target=\"_parent\"\u003ewidget documentation\u003c/a\u003e.\u003c/p\u003e\n\n\u003ch2\u003eStripe\u003c/h2\u003e\n\n\u003cp\u003eThat metadata will automatically be combined with the metadata we already send to Stripe so you can analyse that with third party tools. Here\u0026#39;s some of the metadata we already send to Stripe:\u003c/p\u003e\n\n\u003cpre\u003e\u003ccode\u003etito_event_title\ntito_event_start_date\ntito_event_end_date\ntito_registration_reference\ntito_payment_id\ntito_registration_id\ntito_registration_slug\ntito_registration_name\ntito_registration_email\ntito_registration_url\ntito_registration_tax\ntito_registration_company\ntito_registration_release_slugs (Array)\ntito_registration_release_titles (Array)\ntito_registration_release_quantities (Array)\n\u003c/code\u003e\u003c/pre\u003e\n\n\u003cp\u003eAny parameters you capture will be appended to that list (without the \u003ccode\u003etito_\u003c/code\u003e prefix).\u003c/p\u003e\n","date_published":"2024-05-21T15:21:00Z"},{"id":"https://diva.pub/posts/free-range-dates","title":"Design challenge: Date ranges","content_html":"\u003ch3\u003eSimple to start\u003c/h3\u003e\n\n\u003cp\u003eDate ranges are one of those simple things that get more complicated the more you dig into them. Let’s start simple:\u003c/p\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003e1:00pm, April 30th, 2024 — 5:00pm, April 30th, 2024\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003cp\u003eThat’s a bit of a mouthful. There’s no need to repeat everything.\u003c/p\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003e1:00pm — 5:00pm, April 30th, 2024\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003cp\u003eAnd maybe we can make it easier to read by omitting the minutes when they are zero.\u003c/p\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003e1pm — 5pm, April 30th, 2024\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003cp\u003eDo we need to repeat “pm”?\u003c/p\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003e1 — 5pm, April 30th, 2024\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003cp\u003eGood. That’s concise and readable.\u003c/p\u003e\n\n\u003ch3\u003eRules\u003c/h3\u003e\n\n\u003cp\u003eWe already have some rules:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e  Put the times together if it’s all on one day\u003c/li\u003e\n\u003cli\u003e  Omit the minutes if they are zero\u003c/li\u003e\n\u003cli\u003e  Only mention the meridian once if it is the same for both the start and end time\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWhat if it spans two days?\u003c/p\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003e1pm, April 29th, 2024 — 5pm, April 30th, 2024\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003cp\u003eWe don’t need to repeat \u0026quot;April\u0026quot; and \u0026quot;2024\u0026quot;:\u003c/p\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003e1pm, 29th — 5pm, April 30th, 2024\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003ch3\u003eMore rules\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e  Only mention the year once if it’s the same for both\u003c/li\u003e\n\u003cli\u003e  Same for month\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eAnd we cope with exceptions:\u003c/p\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003e1pm, 31st December, 2024 — 5pm, 1st January, 2025\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003cp\u003eOK, we now have a system in place that copes with any date range but we need to consider the 24-hour clock which many locales prefer. We no longer have meridians but meridians do give us a clue about which part of the text relates to the time. For example, if we switch to 24-hour clock and have:\u003c/p\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003e13 — 17, April 30th, 2024\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003cp\u003eIt’s a bit confusing. Is that the 13th, 17th or 30th of April? We can add an “h” to make it clearer:\u003c/p\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003e13h — 17h, April 30th, 2024\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003cp\u003eOr always mention the minutes?\u003c/p\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003e13:00 — 17:00, April 30th, 2024\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003ch3\u003eMore rules\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e  Add a suffix if using the 24-hour clock and omitting the minutes\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eWhat about translations for locales? For instance, let’s consider German:\u003c/p\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003e13 — 17 Uhr, 1. Januar 2024\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003cp\u003eThe day-month-year order has changed, the day takes a “.” suffix, we have the German word for January and we use the “Uhr” to reference the “hour” instead of \u0026quot;h\u0026quot;.\u003c/p\u003e\n\n\u003ch3\u003eMore rules\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e  Change everything if we\u0026#39;re using a different locale\u003c/li\u003e\n\u003cli\u003e  Make things concise but readable\u003c/li\u003e\n\u003cli\u003e  Display information correctly no matter what language you prefer\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eConclusion\u003c/h3\u003e\n\n\u003cp\u003eHere at Tito, we’ve been wrangling date ranges for something like 12 years and we’re still trying to get it right.\u003c/p\u003e\n","date_published":"2024-04-30T15:36:00Z"},{"id":"https://diva.pub/posts/new-feature-activity-groups","title":"New feature: Let attendees select from optional activities like workshops","content_html":"\u003cp\u003eWe've heard many times that folks would love to be able to add workshops and other options to tickets for attendees to choose from.\u003c/p\u003e\r\n\r\n\u003cp\u003eStarting today, this is possible in Tito!\u003c/p\u003e\r\n\r\n\u003cp\u003eActivity groups allow you to group together several option type Activities, and attach them to tickets for attendees to select from. This is useful for when you need attendees to choose between sessions happening at the same time, for instance.\u003c/p\u003e \r\n\r\n\u003cp\u003eI recorded a 4-minute video to show you how it works (click the icon in the lower-right to expand):\u003c/p\u003e\r\n\r\n\u003cp align=\"center\"\u003e\u003cvideo width=\"512\" height=\"288\" controls\u003e\r\n  \u003csource src=\"https://stream.mux.com/BJvkun4czVMTeSAB989d7j7VzgWNh4XjLB83qzgsDkc/high.mp4\" type=\"video/mp4\"\u003e\r\nVideo couldn't be loaded.\r\n\u003c/video\u003e\u003c/p\u003e\r\n\r\n\u003cp\u003eRead the \u003ca href=\"https://help.tito.io/en/articles/9178307-activity-groups\"\u003ehelp article\u003c/a\u003e to learn even more.\u003c/p\u003e \r\n\r\n\u003cp\u003eThe feature is in beta right now and will be available for everyone in the future. If you're interested in becoming a beta tester, contact \u003ca href=\"mailto:support@tito.io\"\u003esupport@tito.io\u003c/a\u003e and we'll enable it for you now!\u003c/p\u003e\r\n\r\n","date_published":"2024-04-25T19:44:00Z"},{"id":"https://diva.pub/posts/enforced-fun","title":"You can't force people to have fun","content_html":"\u003cp\u003eEvery Monday we have a whole-team Zoom call where we catch up on what’s going on with the business.\u003c/p\u003e\n\n\u003cp\u003eThe last one didn\u0026#39;t go that well…\u003c/p\u003e\n\n\u003cp\u003eI usually chair the meeting in my capacity as head of product (as it tends to lean pretty product-focussed), and I really enjoy being able to see everyone each week, as we all work remotely and it can be a long time between in-person visits.\u003c/p\u003e\n\n\u003cp\u003eLast Monday, I wanted to do something a bit different. \u003c/p\u003e\n\n\u003cp\u003eThe way leave and sickness had worked out over the prior couple of months, we hadn’t actually had a call with all six of us in attendance in a while. As this would be the first time we were all together, I thought it’d be fun to mark the occasion with a bit of pomp and circumstance. \u003c/p\u003e\n\n\u003cp\u003eSo I devised a short online quiz and surprised everyone with it at the start of the meeting. Let’s just say it didn’t quite go as I’d hoped… 😅\u003c/p\u003e\n\n\u003cp\u003eRather than what I assumed would be unanimous enthusiasm and gratitude, I was met with a mixed bag of responses ranging from tepid to disgruntled. \u003c/p\u003e\n\n\u003cp\u003eI blustered my way through the awkward moment with some “it’s only a bit of fun” placations, and we ended up completing the quiz — but it was a bit of a pyrrhic victory. Here’s what I learned from this experience.\u003c/p\u003e\n\n\u003ch3\u003e1. Don’t put people on the spot\u003c/h3\u003e\n\n\u003cp\u003eI enjoy spontaneity and surprises. But given I heard the exact phrase “I hate surprises” during this debacle, I’ve come to appreciate that not everyone is comfortable having an activity unexpectedly thrust upon them. \u003c/p\u003e\n\n\u003cp\u003eI could have at least given people a heads-up before the meeting that I was planning on doing a quiz, and maybe linked to an example so they could get a feel for how it worked.\u003c/p\u003e\n\n\u003ch3\u003e2. Give clear instructions\u003c/h3\u003e\n\n\u003cp\u003eSpeaking of which, I was not at all clear about the mechanics of the quiz. \u003c/p\u003e\n\n\u003cp\u003eIt was a connections-style 4x4 grid (like you may have seen on British cult classic game show \u003ca href=\"https://www.youtube.com/watch?v=wlUImPcdISg\" target=\"_parent\"\u003eOnly Connect\u003c/a\u003e) where there are four groups of four related words that you have to find, but there are a few tricky words included to throw you off. \u003c/p\u003e\n\n\u003cp\u003eTo anyone unfamiliar with the format, it doesn’t really look like a “quiz” so much as a cryptic jumble of unrelated words. I definitely now see why some people’s instant response to this was confusion or frustration, and I could have done more here to guide people through the exercise.\u003c/p\u003e\n\n\u003ch3\u003e3. Make participation optional\u003c/h3\u003e\n\n\u003cp\u003eThere was also some confusion about whether the goal was to work collaboratively or competitively on the quiz, not helped by me saying “do whatever you like” (I was getting a bit flustered myself by this point)! \u003c/p\u003e\n\n\u003cp\u003eReally, I should have made it clear from the outset that it was totally optional and no-one had to participate if they didn’t want to, to take the pressure off.\u003c/p\u003e\n\n\u003ch3\u003e4. Don’t take people’s reactions personally\u003c/h3\u003e\n\n\u003cp\u003eAs I’ve already alluded to, the team’s initial response didn’t quite meet my expectations and my first instinct was to feel embarrassed and a bit wounded. \u003c/p\u003e\n\n\u003cp\u003eOn reflection I realise that, just as with any interaction in life, there are a lot of factors that influence people’s behaviour: mood, time of day, energy levels, what else we have going on outside of work, our own insecurities being triggered, and so on.\u003c/p\u003e\n\n\u003ch3\u003e5. Not everyone finds the same things fun**\u003c/h3\u003e\n\n\u003cp\u003eI’m a \u003cem\u003ehuge\u003c/em\u003e fan of quizzes and puzzles. I could do them all day long. But if I turned up for a team visit at our headquarters in Dublin and found out they’d set up an elaborate Sports Day course, I’d die a little inside. \u003c/p\u003e\n\n\u003cp\u003eThis is to say, we all have our own definitions of fun, and different activities we find enjoyable. And this is definitely something I’ll consider more carefully next time I think of doing a group activity.\u003c/p\u003e\n\n\u003cp\u003eAt the end of the day, as much as it was a slightly embarrassing moment for me (and probably others in the team), we were able to laugh about it together. \u003c/p\u003e\n\n\u003cp\u003eI won\u0026#39;t stop trying to find fun ways for the team to have bonding moments that don’t revolve entirely around our work, but I will try to be more mindful going forward about how to actually make it enjoyable, rather than something that feels high-pressure. \u003c/p\u003e\n\n\u003cp\u003eAnd if you’d like to see what all the fuss was about, you can take the quiz for yourself \u003ca href=\"https://connections.swellgarfo.com/game/-NuxA6D3zBZHUhmBdDqm\" target=\"_parent\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n","date_published":"2024-04-16T20:32:00Z"},{"id":"https://diva.pub/posts/unique-emails","title":"Limit tickets to one per unique email address","content_html":"\u003cp\u003eWe've just released a beta feature allowing organisers to limit tickets to one per email address. \u003c/p\u003e\u003cp\u003eFolks can still buy multiple tickets, but with this feature enabled, each ticket will need to be assigned to someone different.\u003c/p\u003e\u003cp\u003eWhether you want to avoid duplicate registrations and ensure fair access for all attendees, or you're working with a third-party app like \u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://help.swapcard.com/en/articles/8624871-setting-up-a-tito-integration-in-your-event\"\u003eSwapcard\u003c/a\u003e that requires each ticket holder to have a unique email address, we hope this change will make it easier for organisers to track attendance and help minimise administrative overhead.\u003c/p\u003e\u003cp\u003eRead more in our \u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://help.tito.io/en/articles/9027417-unique-emails\"\u003edocumentation\u003c/a\u003e and \u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"mailto:support@tito.io\"\u003econtact us\u003c/a\u003e to request access.\u003c/p\u003e\u003cp\u003e\u003c/p\u003e","date_published":"2024-04-04T11:30:00Z"},{"id":"https://diva.pub/posts/tito-changelog-q1-2024","title":"Tito Changelog: January to March 2024","content_html":"\u003cp\u003eHighlights from this quarter include the introduction of \u003ca href=\"https://blog.tito.io/posts/annual-plans\" target=\"_parent\"\u003eannual plans\u003c/a\u003e for a 15% saving on ticket fees, automatic reminders for unpaid invoices, and a beta feature to \u003ca href=\"https://help.tito.io/en/articles/9027417-unique-emails\" target=\"_parent\"\u003eenforce unique attendee email addresses\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eFor a full list of bug fixes and improvements we\u0026#39;ve shipped over the last 3 months, read on…\u003c/p\u003e\n\n\u003ch2\u003eJanuary\u003c/h2\u003e\n\n\u003ch3\u003eDashboard\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eMake sure \u0026#39;Export all\u0026#39; option displays when records hidden by default and actually exports all records\u003c/li\u003e\n\u003cli\u003eRemove unused \u003ccode\u003eregistration.filling\u003c/code\u003e webhook from list of available triggers\u003c/li\u003e\n\u003cli\u003eFix \u003ccode\u003eapplication_fees_in_provider_currency_from_database\u003c/code\u003e factor for Income and Expenditure report\u003c/li\u003e\n\u003cli\u003eUse more descriptive column names for Stripe/PayPal fees in Income \u0026amp; Expenditure report export\u003c/li\u003e\n\u003cli\u003eValidate no comma in domain part of email addresses\u003c/li\u003e\n\u003cli\u003eUpdate Appsignal to version 3.5.3\u003c/li\u003e\n\u003cli\u003eIntroduce annual plans\u003c/li\u003e\n\u003cli\u003eUse a finished and uncanceled registration for the example data in the customiser\u003c/li\u003e\n\u003cli\u003eDon\u0026#39;t send markdown to the event calendar\u003c/li\u003e\n\u003cli\u003eAdd discount_code and source to registration for custom exports\u003c/li\u003e\n\u003cli\u003eValidate no curly quotes in emails\u003c/li\u003e\n\u003cli\u003e Fix message previews\u003c/li\u003e\n\u003cli\u003eFix bug where opt-ins were not displaying when viewing an individual attendee\u003c/li\u003e\n\u003cli\u003eDon\u0026#39;t show a question twice if it\u0026#39;s attached to multiple activities\u003c/li\u003e\n\u003cli\u003eFix provider fee notes for custom receipt export\u003c/li\u003e\n\u003cli\u003eWhen ordering multiple tickets from activities with different capacities, ensure allocation isn\u0026#39;t restricted to the minimum activity capacity\u003c/li\u003e\n\u003cli\u003eChange the lifecycle policy to keep 500 images (instead of 60)\u003c/li\u003e\n\u003cli\u003eFix widget CSS so you can do without \u003ccode\u003ewidget-css\u003c/code\u003e and \u003ccode\u003echeckout-css\u003c/code\u003e separately\u003c/li\u003e\n\u003cli\u003eStart each ticket on a new page in the PDF\u003c/li\u003e\n\u003cli\u003eUpdate marketing site\u003c/li\u003e\n\u003cli\u003eAdd URL to event summary report\u003c/li\u003e\n\u003cli\u003eInstall fonts-noto-cjk package to get Japanese characters working in PDFs\u003c/li\u003e\n\u003cli\u003eFor RSVPs, set discount code from the API response rather than from a query parameter or widget attribute\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eFebruary\u003c/h2\u003e\n\n\u003ch3\u003eDashboard\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eLet organisers enable automatic unpaid invoice reminders and automatic cancellation of overdue invoices\u003c/li\u003e\n\u003cli\u003eFixes to calendar to get it working for Outlook\u003c/li\u003e\n\u003cli\u003eMake sure the choose upgrades form displays when an upgrade belongs to a release which is part of a combo\u003c/li\u003e\n\u003cli\u003eAdd job title at attendee level and include it in vCards\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eMarch\u003c/h2\u003e\n\n\u003ch3\u003eDashboard\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eUnique ticket emails targeted feature\u003c/li\u003e\n\u003cli\u003eMake cancel this ticket link much easier to see\u003c/li\u003e\n\u003cli\u003eMake sure default discount code visibility settings are preselected when creating a new discount code\u003c/li\u003e\n\u003cli\u003eEnsure all day events add +1 for calendar\u003c/li\u003e\n\u003cli\u003eAllow markdown in question description\u003c/li\u003e\n\u003cli\u003eRestrict downloading of tickets if disallowed by organiser\u003c/li\u003e\n\u003cli\u003eMake it easier to add the QR code as a variable\u003c/li\u003e\n\u003cli\u003eInternationalise dates on the event homepage\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eBilling\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eAllow annual plans to be paid by invoice\u003c/li\u003e\n\u003c/ul\u003e\n","date_published":"2024-04-01T09:44:00Z"},{"id":"https://diva.pub/posts/simplicity-vs-preferences","title":"Design challenge: Simplicity vs preferences","content_html":"\u003cp\u003eI think this is a pretty common scenario that we find ourselves continuously battling.\u003c/p\u003e\n\n\u003cp\u003eYou start off with a nice, simple, easy to understand component. You feel pretty pleased with yourself.\u003c/p\u003e\n\n\u003cp\u003eA while later, someone comes along and asks for it to work slightly differently. Hey, no problem. We\u0026#39;ll add a preference so you can choose between the default behaviour and this new behaviour.\u003c/p\u003e\n\n\u003cp\u003eThen that happens again. And again. And then the fourth time it\u0026#39;s a preference that adds to a previous preference but with a slightly different scope and behaviour. In certain combinations, it no longer makes sense.\u003c/p\u003e\n\n\u003cp\u003eThen you try and change the original behaviour but doing that breaks how those preferences work. Well, you see where I\u0026#39;m going here.\u003c/p\u003e\n\n\u003cp\u003eI don\u0026#39;t think the answer to this is to have \u003cem\u003eno\u003c/em\u003e preferences — people want to make software work the way they want — but some things to consider before adding a preference:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e  Do we really need it?\u003c/li\u003e\n\u003cli\u003e  Can we design it so it\u0026#39;s useful to many people not just the person asking for it?\u003c/li\u003e\n\u003cli\u003e  How are people going to know the preference exists?\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eAnd then, after it\u0026#39;s been shipped, a continual process of review to see if we can remove any preferences in the future. In order of increasing value:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e  Bad code\u003c/li\u003e\n\u003cli\u003e  Good code\u003c/li\u003e\n\u003cli\u003e  Code that you have deleted\u003c/li\u003e\n\u003cli\u003e  Code that you never needed to write\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003e\u003cimg src=\"https://images.vi.to/786hqyf7xFtmyzt5Ao6akKLJ4uvdnBxLfXDD5YTpzjA/rs:fit:1200:1200/aHR0cHM6Ly91cGxv/YWRzLWNkbi52aS50/by83NGVlMDE2YjI4/NTk5OWUyMTgxYmIw/MmM2M2Q5NzBlNS5w/bmc.png\" alt=\"\"\u003e\u003c/p\u003e\n","date_published":"2024-03-18T20:22:00Z"},{"id":"https://diva.pub/posts/automated-invoice-reminders","title":"Automated invoice reminders","content_html":"\u003cp\u003eTito can now send automated reminders to folks with unpaid \u003ca href=\"https://help.tito.io/en/articles/1994952-can-attendees-pay-by-invoice\" target=\"_parent\"\u003einvoices\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003eJust another way we\u0026#39;re trying to save organisers a bit of time every day!\u003c/p\u003e\n\n\u003cp\u003eRead more about \u003ca href=\"https://help.tito.io/en/articles/9744308-can-i-send-automated-reminders-to-people-with-unpaid-invoices\" target=\"_parent\"\u003eautomated reminders\u003c/a\u003e in our help centre.\u003c/p\u003e\n","date_published":"2024-02-19T11:43:00Z"},{"id":"https://diva.pub/posts/100-percent-customer-satisfaction","title":"100% customer satisfaction without a customer support team","content_html":"\u003cp\u003eWe don\u0026#39;t have a separate support team. Rather, everyone in the company takes turns to be on support duty. \u003c/p\u003e\n\n\u003cp\u003eIt works well; our users benefit by getting answers directly from the team building the products, and we benefit by developing a deep understanding of our how people use the products.\u003c/p\u003e\n\n\u003cp\u003eThere was some chat in the team the other day about customer satisfaction surveys. We turned on the setting ages ago but don\u0026#39;t have an official process for checking the results. \u003c/p\u003e\n\n\u003cp\u003eThe survey is triggered when you close a support thread but, as we often tend to snooze the message instead (if we\u0026#39;re awaiting further information or need to send a follow up), it doesn\u0026#39;t always get sent out. \u003c/p\u003e\n\n\u003cp\u003eI\u0026#39;ve added an item to our weekly meeting agenda to discuss whether we want to update our process or even turn off the survey, but in the meantime I thought I should at least check the results…\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://images.vi.to/igoxjyNpLTjSZbyD5mQpITFiosE6TjEdzSe3aBtqQCs/rs:fit:1200:1200/aHR0cHM6Ly91cGxv/YWRzLWNkbi52aS50/by8yZGVhNTVhZDVj/ZmZmZTgwOWVjZTMz/NDQ5OTEzMTYxMS5w/bmc.png\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003cp\u003eFor the last 12 weeks (and the 12 weeks before that), we\u0026#39;ve had 100% good or great ratings for the conversations we\u0026#39;ve closed within a 7 day window. That\u0026#39;s really lovely but, as I say, we often snooze conversations, so this graph doesn\u0026#39;t paint a complete picture.\u003c/p\u003e\n\n\u003cp\u003eHowever, the comments we\u0026#39;ve received about all six members of the team do give an amazing insight into what our customers think of the support we provide. I hope you won\u0026#39;t mind us being a little self indulgent and sharing a handful of them anonymously. 🥰\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://images.vi.to/dw1kCSDyG8C3Ec9Om77CqB5CFTBsOvmtNfR6C_mfn0g/rs:fit:1200:1200/aHR0cHM6Ly91cGxv/YWRzLWNkbi52aS50/by9kZDY0ODliZjY0/ZmVjODZlN2EzZjZh/NmY4OTBhODY3OC5w/bmc.png\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003cp\u003eAnd here are they are in text form as well for accessibility:\u003c/p\u003e\n\n\u003ch4\u003eDoc\u003c/h4\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003e🤩 \u0026quot;Perfect service as always!\u0026quot;\u003cbr\u003e\n🤩 \u0026quot;Timely response, exactly addressing the matter. Friendly phrasing, but professional at the same time. Overall amazing.\u0026quot;\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003ch4\u003eMurray\u003c/h4\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003e🤩 \u0026quot;Support has been incredible.\u0026quot;\u003cbr\u003e\n🤩 \u0026quot;What a legend Murray is!\u0026quot;\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003ch4\u003eVicky\u003c/h4\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003e🤩 \u0026quot;So fast... and fixed straight away!\u0026quot;\u003cbr\u003e\n🤩 \u0026quot;Vicky was fast to respond and gave me exactly the info I needed!! Loved the experience of using the platform for my event!! Thank you!\u0026quot;\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003ch4\u003eBill\u003c/h4\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003e🤩 \u0026quot;legendary. thanks for the explanation\u0026quot;\u003cbr\u003e\n🤩 \u0026quot;Super helpful as always!\u0026quot;\u003cbr\u003e\n🤩 \u0026quot;The best and kindest support team as always, lightning fast response times, great help with all problems.\u0026quot;\u003cbr\u003e\n🤩 \u0026quot;I learnt more about the system and achieved my goal, so I am exceedingly happy with Bill\u0026#39;s responses, couldn\u0026#39;t be happier with his explanations as there were many...\u0026quot;\u003cbr\u003e\n🤩 \u0026quot;you bunch of amazing peoples you.\u0026quot;\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003ch4\u003ePaul\u003c/h4\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003e🤩 \u0026quot;Paul explained roughly what had gone wrong and also how to avoid further issues of the same kind. Very polite and efficient, help much appreciated, thank you!\u0026quot;\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003ch4\u003eCillian\u003c/h4\u003e\n\n\u003cblockquote\u003e\n\u003cp\u003e🤩 \u0026quot;Fast reply, found and gave solution to given issue. Respect ;)\u0026quot;\u003c/p\u003e\n\u003c/blockquote\u003e\n\n\u003cp\u003eIt\u0026#39;s both exhilarating and humbling to see so many superlatives gathered in one place, and I just want to say a huge thanks to our customers who make working on support really satisfying for us too. \u003c/p\u003e\n\n\u003cp\u003eSeeing your feedback definitely makes me vote to keep surveys switched on!\u003c/p\u003e\n","date_published":"2024-02-16T20:09:00Z"},{"id":"https://diva.pub/posts/tito-widget-example-all-flows","title":"Tito widget example: All Flows","content_html":"\u003cp\u003eAll Flows once again have a \u003ca href=\"https://allflows.live/\" target=\"_parent\"\u003ereally nice implementation\u003c/a\u003e of the Tito widget.\u003c/p\u003e\n","date_published":"2024-01-19T17:40:00Z"},{"id":"https://diva.pub/posts/annual-plans","title":"Save 15% on Tito fees with an annual plan","content_html":"\u003cp\u003eI want to wish you all a very happy and healthy New Year and thank you so much for using Tito. \u003c/p\u003e\n\n\u003cp\u003e2023 was an exciting year!\u003c/p\u003e\n\n\u003cp\u003eTito saw a bunch of improvements:\u003c/p\u003e\n\n\u003col\u003e\n\u003cli\u003e \u003ca href=\"https://blog.tito.io/posts/badgy-integration\" target=\"_parent\"\u003eA partnership with Badgy\u003c/a\u003e for on-site badge printing and lead-capture\u003c/li\u003e\n\u003cli\u003e \u003ca href=\"https://blog.tito.io/posts/vcards\" target=\"_parent\"\u003evCard\u003c/a\u003e QR codes that contain contact info for very lightweight lead-capture\u003c/li\u003e\n\u003cli\u003e \u003ca href=\"https://blog.tito.io/posts/custom-exports\" target=\"_parent\"\u003eCustom exports\u003c/a\u003e for defining export templates and getting only the data you want\u003c/li\u003e\n\u003cli\u003e I wrote about our secret \u003ca href=\"https://blog.tito.io/posts/salesforce-integration\" target=\"_parent\"\u003eSalesforce integration\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e Integrating the \u003ca href=\"https://blog.tito.io/posts/stripe-elements\" target=\"_parent\"\u003eStripe Payment Element\u003c/a\u003e to open up support new payment options\u003c/li\u003e\n\u003cli\u003e A \u003ca href=\"https://blog.tito.io/posts/new-event-homepage-designs\" target=\"_parent\"\u003enew event homepage design\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e An \u003ca href=\"https://blog.tito.io/posts/events-widget\" target=\"_parent\"\u003eevent-listing widget\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e Improvements in how \u003ca href=\"https://blog.tito.io/posts/test-mode-improvements\" target=\"_parent\"\u003etest mode\u003c/a\u003e works\u003c/li\u003e\n\u003cli\u003e A whole bunch of accessibility improvements\u003c/li\u003e\n\u003cli\u003e We made it easier to \u003ca href=\"https://help.tito.io/en/articles/1227673-can-i-add-times-to-my-event\" target=\"_parent\"\u003eadd times to events\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e \u003ca href=\"http://help.tito.io/en/articles/2003015-waiting-lists#h_f59e4bc1f3\" target=\"_parent\"\u003eWaiting list notifications\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e \u003ca href=\"https://blog.tito.io/posts/account-level-attendee-export\" target=\"_parent\"\u003eAccount-level attendee export\u003c/a\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\n\u003cp\u003eOccasionally customers ask us whether there are discounted fees available. We do sometimes offer a discount in return for payment-in-advance. Up until now, this has only been available on an ad-hoc basis, but today we’re giving you the ability to pay a year in advance in exchange for a \u003cstrong\u003e15% reduction in fees\u003c/strong\u003e.\u003c/p\u003e\n\n\u003cp\u003eIf you’d like to do that, simply:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e  Head to \u003ca href=\"https://billing.tito.io/\" target=\"_parent\"\u003ehttps://billing.tito.io\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e  Click on your account name\u003c/li\u003e\n\u003cli\u003e  Add a payment card to your account if there isn’t one already\u003c/li\u003e\n\u003cli\u003e  Click \u0026quot;Subscribe\u0026quot;\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThanks again for your support, your custom and obvious tenacity in organising wonderful events.\u003c/p\u003e\n","date_published":"2024-01-02T10:42:00Z"},{"id":"https://diva.pub/posts/account-level-attendee-export","title":"New feature: Account level attendee export ","content_html":"\u003cp\u003eWe\u0026#39;ve just deployed a new feature that allows you to export attendees from all events on your account in one go.\u003c/p\u003e\n\n\u003cp\u003eOnce you have the data in your spreadsheet software, you can use it to run whatever reports you like.\u003c/p\u003e\n\n\u003cp\u003eYou\u0026#39;ll find the option it in your Account settings.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://images.vi.to/FAKzdAzRc_FqJq2KBnjo2B_jmyPL7dJR8KLibqDXsfM/rs:fit:1200:1200/aHR0cHM6Ly91cGxv/YWRzLWNkbi52aS50/by85NWE2OWQ4ZGVi/MjFlMWI3NzI5ZDc2/NWUyNWRhNmRjMC5w/bmc.png\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003cp\u003eIt gives you the following information:\u003c/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e  Timestamp when attendee was created\u003c/li\u003e\n\u003cli\u003e  First name\u003c/li\u003e\n\u003cli\u003e  Last name\u003c/li\u003e\n\u003cli\u003e  Email\u003c/li\u003e\n\u003cli\u003e  Company name\u003c/li\u003e\n\u003cli\u003e  Phone number\u003c/li\u003e\n\u003cli\u003e  Event title\u003c/li\u003e\n\u003cli\u003e  Void status (either \u0026quot;voided\u0026quot; or blank)\u003c/li\u003e\n\u003cli\u003e  Ticket reference\u003c/li\u003e\n\u003cli\u003e  Unsubscribed status (either \u0026quot;Y\u0026quot; or \u0026quot;N\u0026quot;)\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eAttendees will appear in the export multiple times if they\u0026#39;ve bought multiple tickets. We hope you find this a useful addition.\u003c/p\u003e\n","date_published":"2023-12-19T17:50:00Z"},{"id":"https://diva.pub/posts/badgy-integration","title":"Badge printing made easy with our Badgy integration","content_html":"\u003cp\u003e\u003ca href=\"https://badgy.ie/?ref=Tito\" target=\"_parent\"\u003eBadgy\u003c/a\u003e is an app that does on-site badge label printing and lead capture without any fuss. \u003c/p\u003e\n\n\u003cp\u003eIt\u0026#39;s built by the team at \u003ca href=\"https://8bytes.ie/\" target=\"_parent\"\u003e8bytes\u003c/a\u003e and we\u0026#39;ve partnered with them for many years to build and maintain our mobile check-in app. \u003c/p\u003e\n\n\u003cp\u003eWe\u0026#39;re partnering with them again on Badgy.\u003c/p\u003e\n\n\u003cp\u003eThey crossed a significant milestone last week in London for \u003ca href=\"https://www.mindtheproduct.com/\" target=\"_parent\"\u003eMind the Product\u003c/a\u003e, a highly regarded conference. About 1,500 folks breezed through check-in, where they were greeted on arrival by an attendant with an iPad, and then they would walk up to designated printer where they would receive their badge.\u003c/p\u003e\n\n\u003cp\u003e\u003cimg src=\"https://images.vi.to/KAnqrtFJEdHgFaDaQn3lYv5OOJZItKz4mxKB59aE5C8/rs:fit:1200:1200/aHR0cHM6Ly91cGxv/YWRzLWNkbi52aS50/by82OTM3MjJiZmI3/NzgxNWI4OTM4ZGRl/YzMwYzNlMDEyNy5q/cGc.jpg\" alt=\"\"\u003e\u003c/p\u003e\n\n\u003cp\u003eWe’re hopeful that Badgy will become a new standard of ease for this kind of problem, and we\u0026#39;re now recommending it as our preferred partner for on-site badge printing. \u003c/p\u003e\n\n\u003cp\u003eThis is something we’ve wanted for years, and never had something that we could really say: just use this.\u003c/p\u003e\n\n\u003cp\u003eNow we do. Thanks, 8bytes.\u003c/p\u003e\n\n\u003cp\u003e\u003cem\u003eBanner image credit: \u003ca href=\"https://8bytes.ie/\" target=\"_parent\"\u003e8bytes\u003c/a\u003e.\u003c/em\u003e\u003c/p\u003e\n","date_published":"2023-10-25T20:19:00Z"},{"id":"https://diva.pub/posts/reactsummit-widget","title":"Tito widget example: React Summit","content_html":"\u003cp\u003eWe\u0026#39;re really digging how React Summit has styled up the Tito widget \u003ca href=\"https://reactsummit.us/checkout\" target=\"_parent\"\u003ehere\u003c/a\u003e! 😍 \u003c/p\u003e\n","date_published":"2023-10-19T11:54:00Z"},{"id":"https://diva.pub/posts/tito-changelog-q3-2023","title":"Tito Changelog: July to September 2023","content_html":"\u003ch2\u003eSeptember\u003c/h2\u003e\n\n\u003ch3\u003eDashboard\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e  Don\u0026#39;t crash connecting Stripe if Apple Pay is not supported e.g. in India\u003c/li\u003e\n\u003cli\u003e  Update the event homepage banner help text to better suit the new design\u003c/li\u003e\n\u003cli\u003e  Catch more invalid emails\u003c/li\u003e\n\u003cli\u003e  Fix cache using :all lookup mode unexpectedly which was preventing tickets from becoming immediately unlocked after an order was cancelled by the customer\u003c/li\u003e\n\u003cli\u003e  Fix for event logo distortion in Safari\u003c/li\u003e\n\u003cli\u003e  Upgrade chart.js and adjust dashboard graph so Visitors isn\u0026#39;t hidden behind Page Views\u003c/li\u003e\n\u003cli\u003e  Improve error message that appears when the tickets you selected are unavailable\u003c/li\u003e\n\u003cli\u003e  Fix 404 on ticket settings URL\u003c/li\u003e\n\u003cli\u003e  Let people filter waitlisted people by release\u003c/li\u003e\n\u003cli\u003e  Cope better with duplicate emails in a message\u003c/li\u003e\n\u003cli\u003e  Let people link to their own website from PDF tickets\u003c/li\u003e\n\u003cli\u003e  Ensure correct lookup mode used when finishing free orders, reassigning tickets, choosing upgrades and processing orders in background\u003c/li\u003e\n\u003cli\u003e  Remove N+1 query causing tax types endpoint to have 10+ second load times\u003c/li\u003e\n\u003cli\u003e  Add targeted feature to allow people to load their event homepage in an iframe\u003c/li\u003e\n\u003cli\u003e  Make sure searching for tickets with answers to a country field question works\u003c/li\u003e\n\u003cli\u003e  Only return answers to questions which are still attached to prevent error loading ticket\u003c/li\u003e\n\u003cli\u003e  Ensure discount codes get locked for orders with zero value discount codes too\u003c/li\u003e\n\u003cli\u003e  Make sure ticket numbers use separate sequences for live and test mode\u003c/li\u003e\n\u003cli\u003e  Display the unit price instead of the subtotal for upgrades in the order summary for consistency\u003c/li\u003e\n\u003cli\u003e  Ensure Show.vue components are accessible\u003c/li\u003e\n\u003cli\u003e  Modify colours to have better colour contrast\u003c/li\u003e\n\u003cli\u003e  Fix incorrect html to be semantically accessible\u003c/li\u003e\n\u003cli\u003e  Fix heading order and landmarks in Show.vue views\u003c/li\u003e\n\u003cli\u003e  Don\u0026#39;t set the ticket state to complete or incomplete if it should be unassigned\u003c/li\u003e\n\u003cli\u003e  Adjust API docs writer to handle the way debug attributes are now prefixed with debug\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eID\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eCreate an Oauth App for 8bytes to use for Badgy\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eAugust\u003c/h2\u003e\n\n\u003ch3\u003eDashboard\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eA new \u003ca href=\"https://vi.to/hubs/tito/posts/156311\" target=\"_parent\"\u003eTest Mode\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e  On the event homepage always show venues\u003c/li\u003e\n\u003cli\u003e  On the event homepage don\u0026#39;t show Mastodon links as emails (bonus: Tiktok!)\u003c/li\u003e\n\u003cli\u003e  Better import matching\u003c/li\u003e\n\u003cli\u003e  Don\u0026#39;t show the default blank slate if there are cancelled orders\u003c/li\u003e\n\u003cli\u003e  If Polish National Bank hasn\u0026#39;t published rates for a day, try find rates from three previous days\u003c/li\u003e\n\u003cli\u003e  Only link to previous messages if they\u0026#39;ve been sent\u003c/li\u003e\n\u003cli\u003e  Let people include ticket questions responses and ticket tags in messages for incomplete tickets too\u003c/li\u003e\n\u003cli\u003e  On the event homepage make sure the images in additional info are responsive\u003c/li\u003e\n\u003cli\u003e  Add caching to the checkout event homepage\u003c/li\u003e\n\u003cli\u003e  Fix for opt-in permissions for moderator teams\u003c/li\u003e\n\u003cli\u003e  Don\u0026#39;t allow double-clicks on the \u0026#39;Perform import\u0026#39; button to prevent errors\u003c/li\u003e\n\u003cli\u003e  Improvements to reports\u003c/li\u003e\n\u003cli\u003e  Add accessibility test matcher\u003c/li\u003e\n\u003cli\u003e  Add automated accessibility tests for majority of dashboard except forms and show pages\u003c/li\u003e\n\u003cli\u003e  Add internal design guide\u003c/li\u003e\n\u003cli\u003e  Fix accessibility issues for majority of dashboard except forms and show pages\u003c/li\u003e\n\u003cli\u003e  When duplicating an event make sure combo releases are duplicated too\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eID\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003eDisplay errors on the change email/change password forms in red so they can be easily seen\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eBilling\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e  Add paper trail to account so we know when things like country and vat rate were changed\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch2\u003eJuly\u003c/h2\u003e\n\n\u003ch3\u003eDashboard\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e Explain that turning on test mode won\u0026#39;t work if you are using the widget, you need the test mode widget plugin instead\u003c/li\u003e\n\u003cli\u003e  Don\u0026#39;t escape negative numbers such as \u0026#39;-3.14\u0026#39; in exports\u003c/li\u003e\n\u003cli\u003e  Simpler way of prefilling attributes\u003c/li\u003e\n\u003cli\u003e  Let organisers decide if attendee cancelled tickets should go back on sale\u003c/li\u003e\n\u003cli\u003e  Add VAT number to custom export for orders\u003c/li\u003e\n\u003cli\u003e  Enable the new Customizer in dashboard\u003c/li\u003e\n\u003cli\u003e  Fix re-inviting team members\u003c/li\u003e\n\u003cli\u003e  Search by receipt number\u003c/li\u003e\n\u003cli\u003e  Add translation for unassigned on direct ticket pages\u003c/li\u003e\n\u003cli\u003e  If people are using invoices or PayPal Express explain that they need to attach their card or update it if it is expired\u003c/li\u003e\n\u003cli\u003e  Make sure to return the success message translation for the default locale too\u003c/li\u003e\n\u003cli\u003e  Default new events to new homepage design\u003c/li\u003e\n\u003cli\u003e  Improve time zone list\u003c/li\u003e\n\u003cli\u003e  Include order address fields in the check-ins export\u003c/li\u003e\n\u003cli\u003e  Add support for Stripe countries which don\u0026#39;t support application fees e.g. Mexico and Malaysia\u003c/li\u003e\n\u003cli\u003e  Remove the ability to switch to the older Customizer\u003c/li\u003e\n\u003cli\u003e  Add Swahili locale\u003c/li\u003e\n\u003cli\u003e  Display a validation error instead of crashing if we can\u0026#39;t interpret the refund amount\u003c/li\u003e\n\u003cli\u003e  Don\u0026#39;t delete a release if it is linked to line items\u003c/li\u003e\n\u003cli\u003e  Remove the ability to change back to the legacy homepage\u003c/li\u003e\n\u003cli\u003e  Make \u003ccode\u003ecustom_heading_highlight_color\u003c/code\u003e available to all\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eCheckout\u003c/h3\u003e\n\n\u003cul\u003e\n\u003cli\u003e Make sure notes from the organiser display on the registration finished screen\u003c/li\u003e\n\u003cli\u003e Add Swahili locale\u003c/li\u003e\n\u003c/ul\u003e\n","date_published":"2023-10-02T17:34:00Z"}]}