After several years in the making, we’re extremely excited to announce that our new version of Tito’s dashboard is being rolled out from today!
In this post we’ll be telling you what’s new and what to expect as we roll out access.
The first thing you need to know about the update is that this is still the Tito you know and love… only better! A few of you will have already seen the new version, and this is a good time for us to say a huge THANK YOU to all our lovely customers who volunteered to try it early and report back to us on bugs and things that didn’t work the way you’d expect. We really appreciate you helping us to get the new Tito ready for everyone else. 😍
How we’re rolling out access
It’s scary to switch a ton of users over to a new version of something they’ve been used to using for a while, all in one go. So we’re not going to do that.
Even with the most intuitive user interface (UI) in the world, we’re still likely to get inundated with questions about where settings have moved to, not to mention the odd “I hate it, bring back the old version” comment (some people don’t like change). And of course, there may still be a bug or two we couldn’t have spotted until the product was in users’ hands.
We’re still a small team, so to make sure we can respond to these queries and concerns fast enough, we’re taking a staggered approach to rolling out access to the new Tito dashboard.
All new sign ups will now see the new version of Tito when they create an account. The majority of these people won’t have used Tito before, and although you’d think they’d have the steepest learning curve of all, we think it’ll actually be easier for them than for those having to unlearn how the previous version worked.
We’ll be keeping a close eye on how this update is received and whether we get the same questions from multiple people, which could be a clue that we might have unintentionally made something more complicated. We expect we might need to make a few small tweaks in response to people’s feedback, and we’re prepared to do that.
We’ve also started offering existing customers the option to update to the new version. You’ll see a banner at the top of your screen and clicking that will enable the new version. We’ll continue rolling it out in stages over a period of weeks to manage the pace of the feedback we receive, and to make sure we can respond to all of it as quickly as possible. We expect that within a couple of months, most people will be switched over.
At this point, I wanted to preempt a few questions you might have:
What will happen to my existing account and events?
Everything will be available as normal. Once you switch over you’ll see all the same content — your events, tickets, attendees, everything.
Can I upgrade right now?
If you’re super excited to try new Tito right away, we’ve popped an option to switch right under the Help menu, so you don’t need to wait if you don’t want to!
Can I switch between the two versions?
For now, yes. If you had access to the original version, you’ll be able to switch back and forth. Brand new users won’t have the option to switch to the old version though.
Are you phasing out the old version?
The honest answer is we don’t have a plan in place just yet, but it’s likely at some point in the future we’ll stop offering the old version of Tito altogether. But hopefully you won’t miss it — we think the new version is way better. 😉
What should I do if I have questions or feedback?
Please do let us know! Email firstname.lastname@example.org or chat to us in app. We really want to hear all your thoughts about the new version, and we’re happy to help if you get stuck with anything.
A lot! This isn’t just a UI redesign — our engineers have been doing a ton of work behind the scenes to change the actual technology Tito runs on. If the technical specifics of this interest you, let us know and we can dedicate a whole post to it.
We hope the new version is a lot easier to use. We’ve put a lot of thought into how each section should work, and we hope that this is reflected when you navigate the new UI.
We’ll be sharing dedicated blog posts over the coming months about new features, so stay tuned for those.
The elephant in the room
I want to close this post by saying that this release has been a long time coming, and I’m sure there are some of our customers who have sometimes been frustrated at the apparent lack of changes and new features being added to Tito in the meantime. We 100% get that.
Tito is a living product. It’ll never be “finished”. We’ve been holding off releasing this new version for a while, because there was (and still is) a lot more we want to do to it. But we’re making some big changes around how we do things in 2020, and the first step is getting the new Tito into your hands.
We’ll still be working on it (and we welcome your feedback in helping us make it even better), and we’re also busy planning some new projects and features we’ll be working on this year. Things that some of you have been asking for for a while and that we’ve been keen to deliver for you!
From a technical standpoint, this update enables us to build new features much more quickly and easily than ever before. It’s been this huge prerequisite for so many other things we want to do.
Finally, another change we’re going to be making this year is in how we keep you up-to-date on everything that we’re working on and releasing. We’ve just released a big update to our help documentation, and you can expect more video tutorials, blog posts and educational resources coming your way this year and beyond. Let us know what you’d like to see by tweeting us or sending us an email.
Thanks to all our customers, old and new. We love you, and we hope you love the new Tito!