New: self-serve event anonymisation and deletion

Today we’re introducing an update to support event organisers in meeting their data protection obligations more easily.

At the bottom of the Settings menu, you’ll find two new options to request either the anonymisation or deletion of your event.

What can be deleted?

You can fully delete any event without paid registrations. For events with paid registrations within our 6-year retention period, we will partially delete your event by anonymising as much data as possible. Irish law requires us to retain certain data pertaining to order receipts for auditing purposes until the end of this retention period. Once the period expires, all remaining data will be permanently deleted.

What does anonymised data look like?

Identifying information about individual attendees, such as their name, email address, and answers to questions, will be replaced with sample data. You’ll still be able to see how many people registered for the event.

What happens when I submit a request?

When you submit either an event anonymisation or deletion request, it will be placed in a processing queue for seven days. You may cancel your request any time during this period. After the processing period is up, we will proceed with permanently anonymising or deleting the event. This action cannot be undone.

During the processing wait period, the event will be moved to a read-only mode, meaning attendees won’t be able to access tickets and you won’t be able to modify event details in the admin area. The event will also no longer appear in the “Upcoming” or “Past” events views on your dashboard. A banner at the top of your event will remind you that the event is due to be anonymised or deleted. You can click the link on this banner to view more details and see the option to cancel your request.

At account level, we’ve added new sections to show events scheduled for deletion and anonymisation. Events in the “Scheduled to be deleted” section include those paid events that have been partially deleted due to data retention requirements. 

We're committed to making more of our data protection workflows transparent, and allowing for Tito customers to self-serve where possible. This change is just one way we're granting you enhanced control over your data. If you have any questions or need urgent help with a request, please reach out to us at support@tito.io.